At Soaplex, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and purchasing our hair care products.

Information We Collect

1. Personal Information: When you place an order on our website, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for processing your order and ensuring its timely delivery.
2. Account Information: If you create an account on our website, we may collect additional information such as your username and password to personalize your experience and facilitate future orders.
3. Communications: We may collect information from your communications with us, including emails, chat messages, and customer service inquiries. This helps us address your questions and provide better service.
4. Website Usage: We gather non-personal information about your use of our website, such as your IP address, browser type, and pages visited. This information is used to analyze website traffic and improve our services.

How We Use Your Information

1. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
2. Account Management: If you create an account, we use the information to manage your account, track your order history, and personalize your shopping experience.
3. Marketing: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of these communications at any time.
4. Analytics: We use non-personal information to analyze website traffic, track the effectiveness of our marketing efforts, and improve our website’s functionality.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses secure socket layer (SSL) encryption to ensure the secure transmission of sensitive information.

Third-Party Disclosure

Soaplex does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted third parties who assist us in operating our website, conducting business, or servicing you.

Your Choices

You have the right to review, update, or delete your personal information. You can also opt-out of marketing communications at any time by following the instructions in the emails we send.

Updates to the Privacy Policy

Soaplex may update this Privacy Policy periodically. We will notify you of any changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact our Data Protection Officer at support@soaplex.com.

Thank you for entrusting Soaplex with your personal information. We are dedicated to maintaining your privacy and providing a secure online shopping experience.