At Soaplex, we strive to provide a seamless and efficient shipping experience for our valued customers. Please review our shipping policy to understand the details of how we handle the shipment of our hair care products.

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods or promotions, processing times may be slightly longer, but we are dedicated to getting your order to you as quickly as possible.

Shipping Methods

We offer several shipping options to accommodate your preferences and delivery needs. You can select your preferred shipping method during the checkout process. Our available shipping methods include:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Expedited delivery within 2-3 business days.

Please note that these delivery times are estimates and may vary based on your location and external factors beyond our control, such as weather conditions and courier delays.

Shipping Rates

Shipping rates are calculated based on the selected shipping method and the destination of the order. You can view the shipping costs during the checkout process before completing your purchase.

International Shipping

We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery time of your order.

Lost or Stolen Packages

Soaplex is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to initiate an investigation.

Address Accuracy

Please ensure that your shipping address is accurate and complete before completing your purchase. Soaplex is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at [email protected].

Thank you for choosing Soaplex for your hair care needs!